Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we will not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some products cannot be returned. Non-returnable items include:
- Gift cards
- Downloadable software products
To complete your return of any returnable item, you will need to provide a receipt or proof of purchase that we can confirm.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at the email provided below.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the address provided below. We will provide instructions for returning your item if necessary.
Shipping returns
If your item must be returned, we will provide shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, it will not include shipping or return shipping.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at the email address below for questions related to refunds and returns.
Our email address is HymnStoreSupport at HymnSite.com (replace the word “at” with an “@” symbol).